Refund Policy

At Nexium Media, we are committed to delivering exceptional services and products to our customers. However, we understand that there may be situations where a refund is requested. This policy outlines the terms and conditions for refund eligibility.

Refund Eligibility  

  • Refund requests must be made within 14 days of purchase.
  • To be eligible for a refund, the request must be submitted within the specified period.
  • The product or service should not fall under the exceptions outlined below.

Exceptions

Certain products and services are non-refundable, including but not limited to:

  • Custom projects where work has already commenced.
  •  Digital downloads or assets that have been accessed or downloaded.
  • Subscription fees after the cancellation period.
    Specific non-refundable products or services will be clearly stated at the time of purchase.

Refund Process

1. Submission

To request a refund, contact our support team at connect@nexiummedia.com with the following details:

  • Order number
  • Reason for the refund request
  • Any supporting documentation (if applicable)

2. Review

Our team will review your request and provide a response within 5 business days.

3. Approval/Rejection:

  • If approved, the refund will be processed, and a credit will be issued to the original payment method.
  • Refunds may take 7-10 business days to reflect, depending on your payment provider.
  • If rejected, the reason for the decision will be provided.

Refund Amount

The refund amount will be determined based on the following:

  • Eligible refunds will be issued for the purchase price, excluding any transaction or service fees (if applicable). 
  • Partial refunds may apply for services already rendered.

Contact Us

For questions or assistance regarding refunds, please contact us at:

NEXIUM MEDIA

Address : Brindabanpur, Mugma, Nirsa, Dhanbad, Jharkhand, Pin code - 828204

Email : connect@nexiummedia.com